FOBO Privacy Policy

Hi and welcome to Fobo’s Privacy Policy (“Policy”). We take your privacy seriously and believe your data should remain as your data and not be traded in any way without first obtaining your permission.

This document explains :

What information we require from you for you to be able to use Fobo.
How we use that information for your profile and activities.
How you can access your information, edit it and delete it.
What information won’t be deleted.
How we protect your data and information we store about you.

About Fobo

Fobo is the trading name of Fobo Group Limited. The company registered in England, company number 10616183. Fobo Group Limited is also registered with the Information Commissioners Office, registration number ZA339183 and the companies registered address is Oakfield House, Ashford Road, Hollingbourne, Kent ME17 5PF.

When you download and install the Fobo mobile application “Fobo” or when you submit your information through the Fobo.life website you agree that we can collect, transfer, store and use your information as set out in this Policy. You agree that your information can be stored outside of the country of origin but your information will not be submitted to sold to any third parties without Fobo notifying you first. We recommend that you read this Policy in conjunction with our terms and conditions.

So that Fobo can create, build and populate your profile there is information that we require to do this. Fobo will only request the app specific data that we require which will not include things like your friends list if you choose to sign up with Facebook. If you are unwilling to share the app specific data required you will not be able to use the app.

If you have any comments, questions or concerns about your data and/or how it is used by Fobo please do not hesitate in contacting us at admin@fobolife.com

The information we will collect about you.

The Fobo app is a dating app open to all genders aged 18 years or over. To access and use Fobo we need to create a (“User Account”). This can be done through one of two signup methods which include a Facebook sign up function or you can complete the sign up fields if you don’t have or would prefer not to use Facebook sign up.

The information we “require” to create your Account via which ever sign up method you use is :

Name
Gender
Date of birth
Email address
Occupation
Location
Relationship status

The information we will not collect includes :

Your friends list
Pages you have liked
Education
Your religion

During the Account creation process you will be able to deselect the information you don’t want to be used if you deselect and of the “required” information you will be unable to create an Account.

The “required” information submitted to create an Account will also be used to create your “Profile”. As part of the sign up process you will be able to provide additional information about yourself. Some of this information is voluntary other information is “Compulsory” so that your profile can be made visible on Fobo. Removing Compulsory information will result in your profile automatically being hidden. Your Profile will be available for other Fobo users to view but you also have the opportunity to edit or hide your Profile in the Profile settings area.

The additional profile information which is Compulsory is :

Interested in.
Whether you smoke.
Whether you have children.
Whether you drink alcohol.
Two profile photos

Other information such as your interests and bio are optional. Fobo will also check your IP address when signing up and if your IP address is unavailable or outside of the country in which you sign up you will not be permitted to create an account. If you signup whilst you are outside of the country of use, you will not be able to sign up until you are back in the country of use.

What happens if you are under 18 years of age.

If you are under the age of 18 you are not permitted to join Fobo. That means we do not knowingly collect any information about children, minors or anyone under the age of 18. Nor do we knowingly market to children, minors or anyone under the age of 18. If you are under 18 years old, we request that you do not upload any photos. If we become aware that a child, minor or anyone under the age of 18 has used the site, has provided us with personal data, or is included in an uploaded photo, we may take steps to terminate that user’s access to Fobo and delete their Account.

If we do delete an Account because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new Profile.

Fobo in app services

Fobo has a range of features and functions to create engagement with the app and between users. These features and functions will collect additional information about you and how you use the app. This can also include information shared between users such as messaging. Also when you view other users profiles, match with them, like their content, view in app videos etc.

We store this information to improve the user experience and in case of abuse or misuse of the app. We also run surveys through the app and by using Fobo you consent to us sharing the following data about your responses with other agencies.

Your gender.
Your age.
Interested in.
Location.
Device type.

A typical example of a survey would be “Do you prefer pictures of people smiling or pouting?” This data will be used to educate others using Fobo and any data captured during a survey becomes the property of Fobo. The information that won’t be shared includes :

Your name.
Your email address.
Your pictures.

If you contact Customer Support via the app, website or other platforms such as Facebook we will receive your email address, and may track your IP address as well as the information you send us. Fobo will keep records of all communications with you and all communications about you and between users, we do this to ensure user safety. Fobo also recommends that you do not share any personal information that could compromise your safety this includes your email address, phone number, your photo’s, full name, address, payment card details, passwords, other website account information or any other sensitive information that could be misused.

Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of your information and making this public to other users.

When you post information about yourself or use the messaging function, join events, like and or comment on posts the amount of personal data you share is at your own risk and consent to recipients reading your messages, seeing which events you are attending your post comments and likes. If you post anything that is in breach of our Terms and Conditions of Use, we reserve the right to terminate your Account.

Geolocation Services

One feature on Fobo is locating people in your area, to do this and to enable you to use other services in the app we may collect and save the geolocation of your device and to save these coordinates. We may also use your devices geolocation to customise your experience.

If after enabling geolocation access you wish to change this can be done as follows.

iPhone – settings, location services, off.
Android – profile, privacy, on.

Once turned off we may still have access to your location through your IP address but this will not give us access to your exact location.

Usage data

Our servers will automatically record information “Login and Usage Data” created by your use of Fobo, which again helps us to improve our service. Login and Usage Data may include information such as your IP address, access times and your mobile carrier. Other usage data such as interactions between users, event attendance will also be stored on our servers.

Device Information

We may collect information about your device when you use Fobo, including the unique device identifier, device model, operating system, and MAC address.

How Fobo uses your information

Fobo only uses the essential information we need to create your Account and build an enjoyable experience for the app users. We use your content in the following ways :

To create and maintain your Account.
To enable you to engage with Fobo features and content
To contact or notify you with products or services you may be interested in.
To provide technical support and customer care.
To conduct surveys to improve the user experience.
To capture analytics so that we can improve the Fobo product.
To resolve disputes between members.
To enable us to protect our legal rights and enforce our Terms and Conditions of use.

How the Fobo app works

Fobo is a platform designed to build connections between users, these connections can be platonic or romantic. There are four primary ways of meeting people :

By liking their profile in a swipe screen style setting.
By searching with your chosen criteria.
By engaging with others though group posts.
By engaging with people at events.

There are areas in the app where you can see who you have matched with and a messaging system to exchange correspondence. The number of messages to “new contacts” you can send a day is limited to resolve one of the most common complaints about dating apps of too many low quality messages and there are limitations on other features designed to improve the quality of the interactions.

The information you share with other users.

To be able to use the app the information that you submit to populate your profile including your first name, age, height your interests etc is what other members will be able to see subject to their membership category. You can edit your information at any time in your profile settings but if you remove any of the “required” information this will result in your profile being hidden and loss of functionality.

You can hide or delete your profile in the settings menu. Dependant on your chosen action this is what will happen with your data.

Hide – this will remove the ability of others to find or view your profile and will remove your ability to use all app features other than your settings. Your data will stay in the app ready for re-use when you unhide your profile this includes any matches or message threads.
Delete – this will remove your profile from Fobo and delete all your data including matches, messages and photo’s. The messages you have sent to other users will not be deleted in accordance with “message title ownership” in the terms and conditions of use.

There is certain information that we might retain when you delete your to prevent abuse and/or misuse of Fobo. We shall retain such information as we deem in our sole discretion may be necessary to ensure that the user does not open a new account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations. Warning: Even after you delete your Account, copies of that information may still be viewable and/or accessed on the Internet to the extent such information has been previously shared with others, or copied or stored by other users. We cannot control this, nor do we accept any liability for this.

When using Fobo you should assume that anything that you submit may be publically viewable and accessible by others, this includes people who do not use the Fobo app.

Fobo does not forward share any of your signup information.

Cookies and data capture technology

Cookies are small files that we store on your device. We use “cookie” technology for a number of reasons, including to ensure the security of Fobo, to provide you with features you have requested and to analyse how you use Fobo.

The cookies we collect enable us to learn how people interact with Fobo, which assists us in improving the user experience. Cookies store information about your website visits and can recognise you and your preferences each time you visit Fobo. Should you choose to delete your Fobo account your cookie data will be deleted with it.

If for any reason you decide that you do not want all of your Fobo activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features on Fobo.

We use the following types of cookies:

Cookie Functions

Cookie Purpose

Analytics and research

We use Google Analytics to collect information about how visitors use the App. We use the information to compile reports and to help us improve the App. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google’s Privacy Policy, please visit http://www.google.com/intl/en/policies/.

Authentication

These cookies help us identify our Users so that when you’re logged in you can enjoy our offerings, experiences and various features, such as uploading photographs and chatting. You can even localise your experience, such as when you’ve requested to view the App in your local language or when you ask Fobo to ‘remember me’. These cookies also help us to remember who invited you to join Fobo. We also use cookies and other web technologies, such as CAPTCHAs, to help keep Fobo and our members safe and secure.

Security and site integrity

We may use persistent cookies, which will help us to ensure we have identified the same device is logging in to the correct account. These cookies help us combat the bad guys - they help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log-in attempts to your Account and accessing any hacked accounts.

Site features and services

These cookies and local storage devices provide functionality such as uploading photographs, chat, instant messaging, and using your Account settings. They also help provide experiences, such as links to other social media sites, social plugins and video content, including making it easier for you to share content between Fobo and your other favourite social networks. In some cases, we may allow a third party to place cookies or save data to your local storage devices on your mobile device – this is where Fobo’s Privacy Policy ends and theirs begin. The third party who places cookies on your device is responsible for how they process their data so you should read their privacy policies and make sure you’re okay with them before you start sharing. Examples of such policies are available at the following links:

Twitter: https://twitter.com/privacy
Facebook: https://www.facebook.com/policy.php
YouTube: http://www.google.co.uk/intl/en/policies/privacy/
AddThis: http://www.addthis.com/privacy

Performance

We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our App, ensuring pages load quickly and respond promptly to your requests.

Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

We use pixels or other tracking methods to track the actions of our users across platforms. This allows us to optimise our services and measure the efficiency of advertising campaigns. The data we receive through the use of pixels is anonymous, Facebook stores the data and may be able to connect this data to your Facebook account for advertising purposes. If you would like to opt out of the use of pixels please visit https://www.facebook.com/ads/website_custom_audiences/

If you would like to know more about cookies and similar technologies, including flash cookies/local storage devices, the following websites provide useful information:

Information disclosure

We will not disclose your information outside of the following exceptions :

If you consent to us disclosing your information to a third party, such as when you use a third party web client or application to access your Account such as Facebook.
To the service providers that we engage to perform functions and provide services to us an example of which would be booking an event through our Eventbrite integration.
Where necessary to cooperate with third parties to enforce their intellectual property or other rights.
To law enforcement agencies from within or outside your country of residence where we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, legal request, or to protect the safety of any person, to address fraud, security or technical issues, or to protect our rights or property or those of third parties.
In the event that Fobo or any affiliate is involved in a bankruptcy, merger, acquisition, reorganisation or sale of assets, in which case your information may be sold or transferred as part of that transaction.

Fobo believes your data is your data and we will not share your signup data with any third parties or advertisers.

Data storage

The data that we collect from you may be stored in the European Union as well as being transferred to, and stored at, a destination outside the European Economic Area ("EEA") such as the United States. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is done so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security

We take all commercially reasonable security measures to help protect your information against loss, misuse and unauthorised access or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal data such as secured servers using firewalls.

Unfortunately no website or Internet transmission is ever 100% secure therefore we cannot guarantee that access, hacking, data loss or other breaches will never occur.

To improve the security of your data we recommend that you :

Log out of your Account after use.
Do not share your password with anyone.
That you change your password from time to time and do not follow a pattern.
If you use Facebook to login we recommend you change this password too from time to time.

If you ever think someone has had access to your Account or password please report it to the relevant platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.

Your Rights

After signing up you are able to :

Modify the content of your profile.
Hide or delete your profile. Please see “The information you share with other users” above.
To request all personal data that Fobo holds in relation to your Account.
To request how we store your data and what we use it for.
To request that any inaccuracies in your data are corrected.
To remove your consent for Fobo to use your data as defined in this Privacy Policy and/or our Terms and Conditions.
To request that all data is deleted.

You can request your data in the app or by contacting admin@fobolife.com. Any requests processed will be done so in accordance with local laws.

Changes or updates in Policy

From time to time, with feature changes or changes in legislation we will make changes to our Terms and Conditions and our Privacy Policy. We therefore reserve the right to modify, amend or change these Terms at any time and without prior notice when the change is related to legal or regulatory changes, reflects technological advancements, or is designed to clarify them, but in each case where we don’t actually change our practices as set out in these Terms. Where we make a material change to these Terms, we will notify you either via email or in-App notification. Where you do not agree to the changes, you should delete your account.

To stay up to date with Fobo’s Terms and Conditions or Privacy please view the following links.

Thank you for reading have a fun and stay safe on Fobo – Changing the way people meet.

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